Damages and defects to case goods (items that are boxed) are rare, but they do happen. While we understand that this can be frustrating and inconvenient, K & D’s Discount Store has the right to repair the item before replacing it in its entirety.

In many situations, a defective item can be simply fixed with swapping out a damaged part. If the item is unable to be fixed with a replacement part, then we will exchange the entire item for a new one.

It can take up to 14 business days to receive a confirmation from the warehouse that a replacement item or piece is available.


** ANY flaws must be reported within 7 days of receiving the item(s) **

A minimum of 3 clear images and detailed description must be sent by e-mail. Please include your name, best contact number, copy of receipt and any further description that may help.

Failure to provide the necessary information during this process will result in a delayed resolution and may press beyond the given time frame to submit claims.

Submit Defect/Damage E-mails:   KandDsDiscountStore@gmail.com